lapanPrivacy Policy

This page describes what we collect when you use lapan and how we keep that data protected. We collect your personal information only to verify your identity, process your payments, and deliver our service—nothing more. We do not sell your data to third parties, and we use encryption to secure everything you share with us.

When you register an account on lapan, we ask for your name, identity number, phone number, email, and date of birth. This is our KYC (Know Your Customer) process, required by law to prevent fraud and money laundering. Once verified, your account is live and your personal data is stored on our secure servers with access restricted to authorized staff only.

Our lapan privacy practices follow local data protection standards. We respect your rights to access, correct, and delete your data. If you have questions about how we handle your information, contact our support team anytime.

What Data We Collect on lapan

We at lapan collect different types of data depending on how you use our platform. When you create an account, we collect your full name, national ID number, date of birth, phone number, and email address. This is mandatory for account verification. We also collect your address and payment method details (bank account or e-wallet information) to process deposits and withdrawals.

As you play on lapan, we record your betting history, game activity, and account balance. This data helps us deliver your results, calculate your Weekly Cashback, and maintain your Data Keluaran archive. We log your login times and IP addresses to detect unauthorized access and protect your account security.

We also collect usage analytics—which games you play, how long you stay on lapan, and which features you use most. This information is anonymized and used only to improve our platform performance. We do not use it to build profiles of you or sell it to advertisers.

How We Use and Protect Your Data on lapan

Data Security and Encryption

We at lapan encrypt all your personal information using SSL (Secure Sockets Layer) encryption. This means data travels between your phone and our servers in a protected tunnel that hackers cannot intercept. Your password is hashed and salted—we never store it in plain text, so even our staff cannot see your actual password.

Our lapan servers are located in secure data centres with physical access controls, surveillance, and backup power. Only authorized employees can access your data, and they do so only to fulfill their job responsibilities. We conduct regular security audits to identify and fix vulnerabilities.

We at lapan treat your data with the same care we would want for our own. Encryption, limited access, and regular audits are non-negotiable.

Third-Party Processors and Payment Handlers

We at lapan use third-party processors for payment handling only. When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), your payment details are passed securely to the payment provider's servers. We do not store your full card or bank account number—the payment provider does, under their own security standards.

Our lapan platform also uses a customer support system to handle your messages. Support staff may access your name, email, and account details only to help you. We do not share your information with marketing agencies, data brokers, or social media platforms.

Your Rights Under Our lapan Privacy Policy

We at lapan give you the right to access, correct, and delete your data. If you want to see all the information we hold about you, contact our support team with a data access request. We will provide a copy of your information within a reasonable time.

You can also request that we correct any wrong information in your account (e.g., if your email address is misspelled). If you want to delete your account and all associated data, you can do so through your account settings, or contact support. Once deleted, your account cannot be reactivated, but we may retain minimal data for legal or regulatory reasons.

Data access request

We will provide your data in a readable format within 14 days of your request.

Data correction

You can update your name, email, phone, and address anytime from your lapan account settings.

Account deletion

We will close your account and delete your data upon request, except where we're required by law to retain records.

Cookies and Tracking on lapan

We at lapan use cookies to keep you logged in and to remember your preferences (language, notification settings). These are essential cookies—you can't use lapan without them. We also use analytics cookies to understand how players interact with our platform, but these are optional and can be disabled from your browser settings.

Our lapan mobile app does not use cookies, but it does use a local authentication token to keep you logged in. You can log out anytime to clear this token. If you clear your app cache, you'll be logged out and will need to log back in.

Data Retention and Jurisdiction

We at lapan keep your account data as long as your account is active. After you delete your account, we retain minimal records (transaction receipts, withdrawal history) for up to seven years to comply with financial regulations. Personal information like your name and ID number is deleted after a shorter period unless we're required by law to keep it longer.

Our lapan servers may be located outside your jurisdiction. By using our platform, you consent to your data being processed and stored in these locations. We apply the same security and privacy standards regardless of where our servers sit. If you're in Jakarta, Surabaya, Bandung, or Medan, your data protection rights remain the same.

Changes to Our lapan Privacy Policy

We at lapan may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or by posting a notice on lapan. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us About Your Data on lapan

If you have questions about our lapan privacy practices, wish to exercise your data rights, or suspect a security breach, please contact our support team. We're available to discuss your concerns and provide clarification on any aspect of this policy.

You can reach our lapan support team through your account settings, via email, or through the in-app chat feature. Include "Privacy Request" in your subject line so your message reaches the correct department. We aim to respond to all data requests within 14 days.

Thank you for trusting us with your information on lapan. We're committed to keeping your data safe and your experience on our platform secure.